Today the whole country is abuzz with just one work and that is KPO. Well if you arent amongst them, then just for the information KPO is an anagram for Knowledge Process Outsourcing. Some understand it as a link above BPO, others as back office work for consultancy and majority as hardcore Google search. However, been working in this industry for almost an year, i have formed an opinion quite different from those shared above. So please dont expect the post below to substantiate any particular thought. Instead it just provides a peep into working at a KPO.
Characters: Project Manager - PM, Analyst - BA, Senior/Lead Analyst - LA
The day typically starts somewhere at 8 am. Typically, you have the freedom to choose ur office timing provided the project doesnt have any specific requirements. After meeting the team BA trys to settle down by first checking all the mails, reading all the forwards and having a good laugh. Then slowly the office feeling sinks in and BA realises the pending work on the deliverable and the deadline set by his LS/PM for the project delivery. BA know there is no data available on the project but still hears out LS/PM..however, he doesnt want to voice his opinion coz if they stuble upon something then he is gone. The clock is not moving anymore and our BA is desperately waiting for lunch break wherein he'll meet other BAs and hear out their stories. But its a long way to go before lunch. So he looks back at his computer and send some forwards to his friends and start some random googling. About 40 min later, he is nearly dozzing (Thanks to the football match last night). Suddenly, the desk phone rings. Its the LM reiterating the project deadline. BA makes offers a smart solution to non availability of data i.e. to work on the paid databases or have a team meetings. These things give time to catchup on ur self and spend some time off the computer screen. Then comes the most awaited hour of the day, the lunch time, when most of the team goes gossip and have fun. Post-lunch you can't help it and steal away a good number of naps (usually the desk phone is ur alarm and it awakes u after every 5 minutes :))
